(ACLU) Business Analyst, Enterprise Database Systems

Business Analyst, Enterprise Database Systems [INTE-39]
Information Technology Department, NY


For nearly 100 years, the ACLU has been our nation’s guardian of liberty, working in courts, legislatures, and communities to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States.  Whether it’s ending mass incarceration, achieving full equality for the LGBT community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach. With more than a million members, activists, and supporters, the ACLU is a nationwide organization that fights tirelessly in all 50 states, Puerto Rico, and Washington, D.C., for the principle that every individual’s rights must be protected equally under the law, regardless of race, religion, gender, sexual orientation, gender identity or expression, age, disability or national origin.

The Information Technology (IT) department of the ACLU National office in New York City is seeking applicants for a full-time Business Analyst for Enterprise Database Systems.


The Business Analyst plays a critical role in ensuring that systems and processes are configured to function in the most effective way to meet the organization’s nationwide business goals.  The Business Analyst will work with individuals and teams across departments in order to analyze and implement systems usage and functionality decisions related to ACLU’s enterprise Salesforce CRM and other enterprise-wide applications.  The Business Analyst understands the business processes impacted by the CRM and other tools and works across groups of stakeholders, in the National office and 53 affiliates, to implement the most effective solutions. The Business Analyst defines and documents implemented solutions and will work closely with fundraising, advocacy, and communications end users, as well as IT staff who develop and maintain systems and integrations, and vendors. The position reports to the Associate Director of Enterprise Database Systems.


  • Develop an understanding of the organization’s technology and user needs in order to provide in-depth analysis and solution options through creative problem solving.
  • Work closely with national and affiliate stakeholders to define and document business processes and requirements as they relate to the ACLU’s business applications, including the Salesforce constituent CRM.
  • Incorporate business process updates into established technical trainings and related documentation.
  • Identify areas for database user experience improvement and develop solutions.
  • Lead cross-divisional teams to build consensus and implement recommended system changes.
  • Create queries and reports for data hygiene and conversion purposes.
  • Create and update documentation on system decisions, customizations, and overall usage.
  • Manage and track database enhancements, customizations, and usage decisions.
  • Collaborate with IT Training staff to identify high priority training opportunities for system users and develop curriculum.
  • Collaborate with project working groups including coordinating meetings, producing agendas and minutes, distributing materials and tracking action items.
  • Provide backup to Enterprise Database support staff and contribute to developing and maintaining documentation for user support.
  • Participate in software release and testing plans with software vendors and internal software developers.
  • Test, document and deploy system configuration changes, enhancements, and bugs as assigned.
  • Write specifications for system enhancements and new functionality as necessary.
  • Demonstrate a commitment to diversity within the office using a personal approach that values all individuals and respects differences in regards to race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability and socio-economic circumstance.
  • Commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts.
  • Undertake special projects as assigned.


  • Bachelor’s degree.
  • A minimum of 3 years of experience with fundraising or CRM systems and as a business analyst, researcher, business support specialist, or other technical services role. Experience in a nonprofit fundraising and/or advocacy environment strongly preferred.
  • Experience with Salesforce.com, RoundCorner/NGO Connect, and related platforms strongly preferred.
  • Experience managing and leading complex projects with multiple stakeholders, including coordinating resources and establish and managing project timelines.
  • Formal project management training or certification a plus.
  • Experience troubleshooting business support requests and seeing them through to resolution.
  • Excellent time management skills, attention to detail, a proven ability to work with grace under pressure during peak workload periods, and the ability to see work through to completion.
  • Strong verbal and writing communication skills, including the ability to communicate with various levels of staff.
  • Exemplary customer service skills.
  • Problem solving skills, decision-making ability, and the ability to take initiative and be assertive, required.
  • Strong analytical ability required in order to understand and interpret user business requirements, business processes; perform analysis, research, and follow-through in a timely manner.
  • Ability to exercise independent judgment and act within established policies and procedures.
  • Ability to work independently as well as part of a team while fostering a team focused environment that encourages collaboration and peer support.
  • Proficiency with Microsoft Office required.
  • Willingness to travel, as needed.
  • Commitment to the mission and goals of the ACLU.




The ACLU offers a generous and comprehensive compensation and benefits package, commensurate with experience and within parameters of the ACLU compensation scale.




Please send a cover letter (with salary requirements) and resume to hrjobsINTE@aclu.org.  Reference [INTE-39/W] in the subject line. Please indicate where you learned of this job posting.


Applications will be accepted until the position is filled.


This job description provides a general but not comprehensive list of the essential responsibilities and qualifications required. It does not represent a contract of employment. The ACLU reserves the right to change the description and/or posting at any time without advance notice.


The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction.   


The ACLU undertakes affirmative action strategies in its recruitment and employment efforts to assure that persons with disabilities have full opportunities for employment in all positions.


We encourage applicants with disabilities who may need accommodations in the application process to contact: hrjobsincl@aclu.org. Correspondence sent to this email address that is not related to requests for accommodations will not be reviewed. Applicants should follow the instructions above regarding how to apply.


The ACLU comprises two separate corporate entities, the American Civil Liberties Union and the ACLU Foundation. Both the American Civil Liberties Union and the ACLU Foundation are national organizations with the same overall mission, and share office space and employees. The ACLU has two separate corporate entities in order to do a broad range of work to protect civil liberties. This job posting refers collectively to the two organizations under the name “ACLU.” 


 Posted 11 May 2017